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      Sage

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      Sage reviews

      Sinking to Oblivion - Customer Service Sage Employee Review

      2.0
      Mar 26, 2018
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Chill do brilliant food and drink.

      Cons

      Sage stood out from its competitors because they gave excellent customer service. Now people wait in queues for help to then be offered an article to do it themselves, or” try this and ring back”, and wait in the queue again. Time and again we have been told that we know it isn’t right but after 2 years it is worse. Customers are angry and leaving. Sage is haemorrhaging talent and experience at a phenomenal rate. I have seen many people leave the business, disillusioned at what Sage has become. At least 2 people walked out saying they had to for their sanity. Tenure is now between 2-3 years with people leaving after a short time. The programs are rushed out with insufficient testing. Fewer developers and the same amount of work. Training on new versions is lacking. You don’t even get to install the program. An obsession with tweeting about the company. Change and renaming products is a lot like arranging the deckchairs on the Titanic. A constant stream through the building of people carrying laptops or pulling cases on wheels. What do they do?

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      Sage Response
      8y
      Thank you for your review. Leaving a review, positive or negative, shows that you care and are genuinely interested in giving feedback directly to leadership. We hope that you will take the opportunity to use some of our internal channels already in place to share your feedback. This will ensure it will be seen directly by our leadership team and can be acted upon. Your voice, and your perspective is important.

      Explore other reviews about Sage

      5.0
      May 23, 2026
      Senior manager developer platform content
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at Sage these past 4 years has been both rewarding and energizing. I’ve really valued the opportunity to collaborate with talented teams across the business while helping evolve our Developer Content organization into a broader developer experience and AI-enabled function. One of the most meaningful parts of the experience has been seeing how open people are to innovation, collaboration, and continuous improvement. It’s been exciting to contribute to initiatives that improve both internal workflows and the experience for our developer community. I’m grateful for the relationships, growth opportunities, and trust I’ve been given throughout the year, and I’m looking forward to what’s ahead.

      Cons

      With so much innovation and transformation happening across the company, priorities can evolve quickly — but it also creates exciting opportunities to learn, adapt, and contribute to meaningful change.

      3.0
      Apr 15, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Pay’s decent -Benefits are solid -The Sage Foundation feels like proper philanthropy -Some genuinely nice people -If you’re happy treating work as just a payslip and don’t mind things being a bit dull, Sage is actually quite a comfortable place to be. That stability is a real perk

      Cons

      -Far too many layers of middle management and general bureaucracy -The Ai push is getting a bit daft -Not especially innovative, so the work can feel quite uninspiring. I’m grateful to be employed, but if you’re after something more interesting, Sage will probably disappoint. That said, some people prefer it that way, fair enough -The office / hybrid requirements feel a bit pointless -Sage doesn’t tend to do layoffs, which is good, but it does mean there are quite a few people where you’re not entirely sure what they do. A lot of meetings, essentially. Even the positives come with trade-offs

      4
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      Sage Response
      1mo
      Thank you for taking the time to share your thoughtful and balanced review. We’re pleased to hear that you value your compensation and benefits, as well as the work our Foundation do, among the areas you’ve highlighted. We also recognise the points you’ve raised around bureaucracy, innovation, and the pace and focus of change. Different people are motivated by different things at work, and it’s helpful to hear honest perspectives on how our structure, processes, and priorities can impact day‑to‑day experience and engagement. Feedback like yours helps inform ongoing conversations as we continue to evolve our ways of working, use technology more meaningfully, and improve the products and experiences we create for our customers. If you’re open to sharing further insight, we encourage you to do so through our Always Listening survey. Thank you again for your openness and for being part of Sage.
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