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      Sage

      Engaged Employer

      Sage reviews

      Disgrace of an employer – stay away! - Customer Service Sage Employee Review

      1.0
      May 16, 2018
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Brilliant and talented colleagues Excellent pension scheme Lovely surroundings

      Cons

      STEPHEN KELLY IS DESTROYING SAGE. His cloud based strategy is flawed as the half year results demonstrate. The majority of our UK customers don't want Office 365 or a cloud based product. Ignore the existing, loyal Sage 50 customers at your peril as they are the ones bringing in the revenue. I used to be proud of Sage's technical support and we used to win awards for our Sagecover and customer service. Now there is an excessive focus on selling. Technical support and customer service is secondary - basically sell the customer something then fob them off with an Ask Sage article. Extremely talented, knowledgeable technicians on 'performance improvement plans' because they are not hitting their ridiculous sales targets. The second biggest issue is the 'stacked ranking' performance management system. Sage promised that they wouldn't use this but have gone back on their word. Basically forcing people to under perform when they clearly aren't, just to fit this ridiculously archaic 'Bell Curve'. All this does is to encourage a 'dog eat dog' culture where people don't share knowledge in order to get one up on their peers as well as demotivating people who are forced to under achieve. Teamwork goes out of the window and it's created a toxic atmosphere in Newcastle.

      avatar
      Sage Response
      8y
      Thank you for taking time to write a review. We agree that there are many brilliant and talented colleagues at Sage, and we are always looking for top performers. That is the reason we invest in providing exceptional benefits and an inspiring work atmosphere as you mentioned. I am sorry that your personal experience at Sage has not been a positive one. As a long-term employee of over 10 years, you have probably experienced change due to our growth, and adapting to new ways of working can be a challenge to some people. I assume based on your long tenure that there are things about our culture and our company that you do value that has kept you here for so long. I hope you will consider sharing some of your insights internally through our various channels where your opinions, perspectives, and solutions can be heard by our leadership and make a true impact.

      Explore other reviews about Sage

      5.0
      May 23, 2026
      Senior manager developer platform content
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at Sage these past 4 years has been both rewarding and energizing. I’ve really valued the opportunity to collaborate with talented teams across the business while helping evolve our Developer Content organization into a broader developer experience and AI-enabled function. One of the most meaningful parts of the experience has been seeing how open people are to innovation, collaboration, and continuous improvement. It’s been exciting to contribute to initiatives that improve both internal workflows and the experience for our developer community. I’m grateful for the relationships, growth opportunities, and trust I’ve been given throughout the year, and I’m looking forward to what’s ahead.

      Cons

      With so much innovation and transformation happening across the company, priorities can evolve quickly — but it also creates exciting opportunities to learn, adapt, and contribute to meaningful change.

      3.0
      Apr 15, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Pay’s decent -Benefits are solid -The Sage Foundation feels like proper philanthropy -Some genuinely nice people -If you’re happy treating work as just a payslip and don’t mind things being a bit dull, Sage is actually quite a comfortable place to be. That stability is a real perk

      Cons

      -Far too many layers of middle management and general bureaucracy -The Ai push is getting a bit daft -Not especially innovative, so the work can feel quite uninspiring. I’m grateful to be employed, but if you’re after something more interesting, Sage will probably disappoint. That said, some people prefer it that way, fair enough -The office / hybrid requirements feel a bit pointless -Sage doesn’t tend to do layoffs, which is good, but it does mean there are quite a few people where you’re not entirely sure what they do. A lot of meetings, essentially. Even the positives come with trade-offs

      4
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      Sage Response
      1mo
      Thank you for taking the time to share your thoughtful and balanced review. We’re pleased to hear that you value your compensation and benefits, as well as the work our Foundation do, among the areas you’ve highlighted. We also recognise the points you’ve raised around bureaucracy, innovation, and the pace and focus of change. Different people are motivated by different things at work, and it’s helpful to hear honest perspectives on how our structure, processes, and priorities can impact day‑to‑day experience and engagement. Feedback like yours helps inform ongoing conversations as we continue to evolve our ways of working, use technology more meaningfully, and improve the products and experiences we create for our customers. If you’re open to sharing further insight, we encourage you to do so through our Always Listening survey. Thank you again for your openness and for being part of Sage.
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