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      Sage - Platinum Elite - Customer Account Manager Sage Employee Review

      5.0
      Mar 12, 2020
      Customer account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Sage proudly recognizes it’s top employees for their outstanding contribution to accelerate their vision of becoming a great SaaS company. Individuals can earn this achievement in a variety of roles including customer service, sales, leadership and operations. These trips are ‘once in a lifetime’ and I was honored to be recognized this year in Nevis, West Indies. The trip is full of excitement and action-packed days full of activities! Between boating, snorkeling, lavish dinners and networking with colleagues around the world; who wouldn’t have the motivation to strive harder and keep pushing to succeed. I thank Sage and the leadership for offering such an incredible opportunity and creating such a positive work environment.

      Cons

      I do not have any at this time.

      Explore other reviews about Sage

      2.0
      Jun 8, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Cons

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

      1
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      Sage Response
      3w
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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