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      Sage

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      Mismanagement at all levels leading to total disaster - Customer Facing Role Sage Employee Review

      2.0
      Oct 12, 2023
      Customer facing role
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, inclusive work culture, some interesting technology

      Cons

      Revolving door of leadership that never knows how to achieve the goals handed down from the C-suite. An absolute messy spiderweb of people working toward goals that change before they can be completed. The so-called "Season of Change" doesn't appear to have repaired any of the internal failures that have plagued the company for years; in fact, it seems to be getting worse. Not one manager I know of has received support or proper enablement to know how to better do their roles.

      avatar
      Sage Response
      2y
      Thank you for your review. We are sorry that you did not have a more positive experience here at Sage. With the season of change, we have gone through, there have been several opportunities for leadership development that our leaders across multiple functions and areas have now taken advantage of in order to better support their teams. We are grateful you took the time to leave your feedback and we wish you all the best in your career moving forward!

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      2.0
      Jun 8, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Cons

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

      1
      avatar
      Sage Response
      3w
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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