Culture turning toxic due to leadership and greed - XD Team Sage Employee Review

2.0
Oct 24, 2024
Recommend
CEO approval
Business Outlook

Pros

The people I work with - they make every day bearable. Decent salary. Modern offices that are fine when not at capacity!

Cons

— Progression “freeze” - there’s nowhere to go. Expected to level up, work at a level above yours, with no recognition or reward. You can be in the same role for years and years, taking on more responsibility - but no one will thank you and your role will stay the same. — Hypocritical policies. Claiming to be “human” and support neurodiversity and families yet at the same time laying down a blanket policy where everyone must work in the office 3 days per week, no flexibility, no debate to be had. To take effect in 2 months time. To quote a senior leader: “If you don’t like it then maybe Sage isn’t the place for you.” Actually, what I don’t like is having to be in a call centre-like environment on Teams calls with people all over the world. Trying to focus on a room full of chatter, at a desk I can’t even call my own. Oh and let’s not forget the abysmal traffic queues, the canteen that can’t cope with numbers, the poor Starbucks people who can’t cope with numbers either… yet the offices are in a business park with nothing else nearby! — Senior leadership (CEO, Head of Product) seem solely focused on making money, “high performance”, etc - meanwhile the CEO is on £4 million and isn’t trying to juggle a young family and full time work. Head of Product spoke to company like a room full of naughty schoolchildren. The entire culture seems to be turning toxic with these people in charge. Morale is very low and I don’t expect this to change unless management make positive changes.

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Sage Response
1y
We appreciate your feedback and have read through your comments. Please note that our hybrid working approach is an important element of the way we work at Sage that is complemented by other benefits such as paid time to volunteer, the ability to work away for up to 10 weeks a year and free well-being support tools. We recently also answered several colleagues' questions about the new 3-day policy. In doing so, we've shed more light on how colleagues will be supported as they adhere to our updated hybrid structure. More information about what we offer can be found here https://www.glassdoor.co.uk/Benefits/Sage-United-Kingdom-Benefits-EI_IE1150.0,4_IL.5,19_IN2.htm - Thanks for taking the time to leave your review. We’ll continue to work hard to improve how we enable colleagues to thrive.

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5.0
Jun 5, 2026
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Pros

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Cons

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2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

Cons

Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

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Sage Response
4d
Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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