Strong Benefits, But Culture Needs Work - Customer Account Manager Sage Employee Review

1.0
May 29, 2025
Recommend
CEO approval
Business Outlook

Pros

-Solid benefits package -Some great colleagues and teams -Good initial onboarding experience

Cons

-Toxic work culture developed over time -Unrealistic KPIs created constant pressure -Frequent layoffs created job insecurity -Seemed to shift all focus to Intacct, leaving other areas neglected

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Sage Response
1y
Thank you for sharing your feedback with us, especially given that your recent experience with us has not been very positive. We encourage you to discuss any concerns regarding work deliverables with your manager and leadership teams. It is important to us that you feel empowered to achieve outstanding outcomes. Clarifying key tasks and understanding how best you can be supported will be crucial to your success. Being in Tech, we operate in a very agile environment, which calls for embracing change now and again to better align ourselves with our commitments to partners, customers, colleagues, and other key stakeholders. Nevertheless, we are dedicated to developing our talent and equipping colleagues with the skills necessary to contribute effectively to the business at any given time. Please utilise resources such as our Talent Marketplace and Sage Learning for upskilling opportunities, mentorship, and project engagements through the gigs feature. These tools are designed to help you thrive. Please be assured that we remain committed to continuously improving the colleague experience, so if you have additional feedback, please share it with us through our Always Listening survey.

Explore other reviews about Sage

1.0
Jul 9, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some of the people are genuinely rockstars in their crafts. The insurance is top notch and PTO is generous.

Cons

Company culture and morale are awful. The salaries are low, policies are dated and not equitable, product and internal tech is dated. Rapid changes due to poor leadership and frequent turnover. Leadership does not seem to possess the ability to pivot once decisions have been made, even if the decision was the wrong one. Company personality is archaic and as far away from forward-thinking as possible.

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