Fun job, difficult management, low pay - Keyholder/Brand Ambassador Swarovski Employee Review

2.0
Aug 26, 2019
Recommend
CEO approval
Business Outlook

Pros

*The product is really fun to sell! *Amazing discount! *It's an easy job *There's not that much inventory so it's a much simpler job than other retail jobs. *At my location, all the employees were great (except the manager).

Cons

*Low pay (especially considering prior experience and skills) *Standing for 6-8 hours at a time *(Main complaint) Management at my location is extremely unprofessional. I did my best to work out the issues directly with them, then with their supervisor, then with the business abuse line-- all to no avail. I was not the only employee with an issue either who had exhausted every resource in order to come to a resolution and nothing has changed or been done. The current manager lies to customers and employees, shares personal and confidential information regarding employees with other employees, gossips, and has an overall lack of skills to be a helpful/functioning manager.

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Swarovski Response
6y
Thank you for taking the time to leave a review. At Swarovski, we truly value constructive employee and customer feedback, both positive and negative. Of Course, we are thrilled to read your list of many “Pros” and that your peers were “the BEST team I've ever worked with in my entire career”, building a culture of teamwork and connectedness is important to us at Swarovski. Equally important to us, is to make each individual employee, from our stores to our corporate offices, feel that they are valued, as they are an integral part of adding sparkle to everyday life and we are sorry to hear that you did not feel valued. As for your concerns, we want to thank you for taking the time to leave a review, here at Swarovski we truly value feedback both positive and negative and want to ensure you it will be shared with upper management as this kind of feedback is crucial to the betterment of the company. As always, we wish you all the best in your future endeavors

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CEO approval
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Pros

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Cons

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4.0
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CEO approval
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Pros

great introduction into luxury retail, great sales training, coworkers are very friendly, management really cares about you and is very nice but can get rude when stressed. generally a nice place to work, clean, very easy job overall, you make team bonuses which raise hourly to as much as 22 and hour

Cons

micromanaging from corporate, disorganized management, moderate turnover, things get stressful but also fun during busy seasons

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