Use to be good; not anymore - Sales Representative Swarovski Employee Review

3.0
Mar 16, 2023
Recommend
CEO approval
Business Outlook

Pros

- wide range of staff discounts - depending on the store you work at; different team & different managers - flexibility rosters - good for uni students enjoying infrequent shifts for casuals

Cons

- Treats long working employees unfairly to new seasonal casuals - new casuals are more in favour - from amount of customer complaints, material of jewellery is questionable. - feels bad for casual staff - new roster system is based on KPI, some staff left with 0 to 1 shift - shifts are unreliable, management over hires staff - majority of staff are casuals unless, ASM or SM and minority of full timers being sales - dependent on your manager, some are good some questionable

avatar
Swarovski Response
3y
Thank you for bringing this to our attention. We’ll strive to do better. Here at Swarovski, we believe in fostering a culture of openness and willingness to fix any problem presented to us for the improvement of our company, employees and customers. We will do our best to use your review for the improvement of the company. If you have any further concerns, please feel free to reach out to a member of our HR team, as we truly value constructive feedback from current and former employees as well as from our customers. Once again, thank you for your feedback and wish you much success in your career with Swarovski.

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5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Family owned great place to work

Cons

Large company, lots of red tape

2.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong level of autonomy as a Store Manager to drive the business, implement strategies, and influence sales performance Opportunity to develop leadership skills through team coaching, training, and performance management Emphasis on client experience and building meaningful in-store customer relationships Creative freedom to execute sales-driving initiatives and local events Hands-on ownership of business results, which can be very rewarding for self-motivated leaders

Cons

Limited support from regional and district leadership, particularly in satellite locations, which can feel isolating High turnover due to relatively low pay for Crystal Experts and Assistant Managers Budget constraints make it difficult to recruit and retain experienced, high-performing talent Teams may require significant development due to lower wage tiers, increasing workload and pressure on management Store conditions in some locations feel outdated, with limited investment in remodels or upgrades Compensation structure for hourly roles does not always align with expectations or workload

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