It is what it is - Technical Support TP Employee Review

3.0
Sep 10, 2016
Recommend
CEO approval
Business Outlook

Pros

Advancement opportunities, flexible schedules, work at home agents are provided with the necessary equipment needed to perform job function(s).

Cons

Handle time to assist customers is not realistic. Pay incentive to employees can stand an increase especially based off exceptional performance and production on the part of the employee.

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TP Response
9y
Thank you for taking time to write us a review. Our goal is to ensure our employees are provided with the proper tools for work while being given equal opportunities for career progression. If you want to provide us additional feedback, kindly go to http://bit.ly/TPHR-form. Have a great day!

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5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership with excellent communication.

Cons

Workload can become stressful from time to time but a true team environment means there is always help available.

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!

Cons

Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.

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