Pros
Decent pay Paid licensing Paid training Work from home or on site Equipment provided Some VTO available Helpful articles for customer questions Help available through helplines during calls Medical, Dental, Vision 401(k) Short and long term disability
Cons
Bathroom breaks are deducted from break times(two 15 minutes breaks) No wrap up available to write customer account notes, must be done during call Extremely high call volume Slow system start up Tech issues most days Hard to work with kids or animals in home. Quiet work area is a must. Supervisors are slow to answer when needed Supervisors are not able to handle deescalation, it’s up to the member service representative Paid leave not available Mandatory shift make up time on Saturday Morning shift is most likely not available