Teleperformance is a joke - Customer Service Representative TP Employee Review

2.0
Feb 9, 2016
Recommend
CEO approval
Business Outlook

Pros

They try to have fun events like pizza day or popcorn while you pick up your check. However the cons outweigh benefits

Cons

Everyone you ever went to high school is there working(from your high school bf who now has three kids to the high school pot head ). The supervisors are more like babysitters, they have a title without much responsibility. The smees are the ones answering everyone's questions and yet do not have the same pay as the supervisors. There is hardly any advancement (yes this is why you have 10 yr agents on floor). They work you like a slave( forcing you to have bathroom breaks deducted from your 15 min break time ). Oh did I mention that the system crashes every 5 minutes and yet your the one yelled at for extended time (even though it's the system crashing that took you longer to finish your call). Pay is okay nothing special, but try to get a job on base instead.

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TP Response
10y
Hi! We are sorry to hear that. Your feedback is very important for us. Feel free to share your ideas and concerns by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

Explore other reviews about TP

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership with excellent communication.

Cons

Workload can become stressful from time to time but a true team environment means there is always help available.

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Global company with contracts with many different high-profile companies. They definitely don't want to let go of people. Will try everything they can to try to get you on a position that will keep your pay if you switch contracts. I started working in an office and transitioned to a work from home position. They handled that transition for me very well, but I do feel lucky as many other employees had different experiences than me. Very inclusive team!

Cons

Fast pace environment that does not necessarily feel organized all the time. Even though I thrive in fast pace work, some contracts are managed better than others. Feels more like a temp agency than a proper workplace with so many contracts. If the company we are contracted with does not want our employees anymore, they can cut people at any time. This will trigger TP to transfer you to a new project/contract. Working in the office was quite the drama at the time. If you work in an office, best to focus on yourself and keep your head down to avoid drama.

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