GTSG/TSG experiences while employed at UPS for 7 years - IT Desktop Support Technician UPS Employee Review

3.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

1) Great Benefits; such as health insurance and 401k. When I was there they had a 6% match which most companies give only 3%. PTO and Vacation time were great as well. 2) Decent Pay- it could have been better but as tech I was making over $20 hourly. 3). Regulary Staff- Very friendly people to work with and at the time my colleagues were awesome, with the exception of one, but that person was cool as well. I just had philisophical differences with that person. It's very okay to agree to disagree but still work together. 4). I worked in the TSG (Technical Support Group) which had 4 different shifts. Morning (typical 9-5) Mid shift(11-7:30pm), Night (7 -3:30am) and Overnight (3am - 11:30am). The variety was great I was on MId-shift which I fell in love with especially since I wasn't a morning person.

Cons

1). Upper Executive managment - to much in the Ivory tower. Lack of Empathy for regulary Employees. Retiring upper management also contributed to this. 2). Very toxic work environment. It didn't start out that way but due to economic changes and Covid it caused lots of work issues. 3). That toxic work environment lead to mis-management by mid to lower mananagement who I reported to. 4). I worked in the TSG (Technical Support Group) which had 4 different shifts. Morning (typical 9-5) Mid shift(11-7:30pm), Night (7 -3:30am) and Overnight (3am - 11:30am). Overnight shift was horrible. I never did like it, the only silver linning was I only had to work it 7 weeks out of the year. Since I'm not a morning person, I hated Overnight shift (commonly 3rd shift) your circadian rythims were always out of balance on that shift. not good for health at all.

Explore other reviews about UPS

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, interesting topics to learn about

Cons

Limited growth, good to stay for a few years and jump, as well as relatively low pay

5.0
Jan 3, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The pay is excellent .health care is 100 % paid with 100 %coverage...with exception to eye and dental which is about 70%..coverage...pension is outstanding..full package with wages and benefits is worth 130,000 yearly..without a college education I am grateful for the standard of living UPS HAS AFFORDED ME AND MY FAMILY!...and with 27 years of service I now get 6 weeks vacation with 8 sick days..and 9 paid holidays...we work hard like many people in the work force but we are well compensated!.

Cons

The only con is while your children are young you give up a lot of family time..I never got to watch my kids play sports and missed a lot of their growing years...the job can be hard on your home life but if you can make it through those years you and your family will enjoy the financial freedom that UPS provides...and now I look forward to a prosperous retirement!...so hang in there all you young drivers...

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