From the start all the staff are over worked and miserable. Multiple members of staff within the office were working 12+ hours a day as well as drivers due to the lack of management in the office. All managements work was delegated to the service coordinators, making their work day even longer. The management don’t know what the drivers do or what round they were on, they didn’t bother to learn the basics and haven’t tried even years later. The management would outwardly manipulate the other members of staff in the office by using their home/ personal life against them. There is no positive reinforcement, only public shaming for the small mistakes everyone would make due to being human. Management would be rude and disrespectful about drivers behind their back, calling them uneducated and they wanted to fire some drivers so the rest would “fall in line” out of fear of losing their jobs. A member of management had a disagreement with a driver and exclaimed in the office in front multiple members of staff that they could “go outside and talk like men”. The management are aggressive, rude and unprofessional. I would not wish this work place upon anyone.