High Volume Call Center - Custoemr Service Representative Wells Fargo Employee Review

3.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

- Interview was easy and the interviewer was very kind - The trainer was solid and was always there to help even after classes - It was pretty easy to get the job if you really need something give it a shot it might work out for you and perhaps the cons I listed aren't a problem for you

Cons

Kind of feels like you are micro managed for example harmless comments about weekend plans to pass time during pauses in meetings would be shut down, Some people just want to fill dead air politely and I never thought it was an issue but the management gave me weird energy. I think it's typical in call centers but it felt heightened here. You get back to back calls during your shift. Breaks are heavily monitored.

Explore other reviews about Wells Fargo

5.0
Mar 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team and great help also competitive salary

Cons

not really much downsides but maybe the career projections

4.0
Dec 1, 2014
Recommend
CEO approval
Business Outlook

Pros

Benefits (but cost creeping up and coverage creeping down each year), Good Morale Both Management and Coworkers, and Honestly a Great Company.

Cons

Cross Selling is the only focus now, firing employees who are great at their job in every area that should matter but if the cross selling results are not meeting the ever ridiculous quota (which continues to rise) than you may not have a job next month. Expectation for customers to say yes to cross selling, leaving you with no real control of your job security. Stress!

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