Pros
Semi okay benefits You MIGHT get to work from home after your three months of training is up IF they’re still keeping people at home due to the pandemic. Otherwise, you’re stuck in a small cubicle.
Cons
Pretty much everything else You don’t get enough training and can’t use that as a valid excuse for when you make any mistake You will be audited twice every month when you get out of training and things begin to count against you. Once you’re out of training, you can’t get below 97% accuracy a month (which equates to literally no mistakes because of the way audits are weighted) and if you fail your audits 5 out of a 6 month rolling period, you’re done. There’s no question or review as to how little your mistakes were or how nit picky the quality audit team was, you’re just fired. They keep raising the quality audit bar to make it almost impossible to pass every every month. Seems that they would rather fire people for ‘quality’ instead of just laying off from a VERY busy department A lot of management has never worked your position but will try to ‘relate’ with you Get ready to work a lot of mandatory overtime. The claim flow is so busy but they won’t hire enough