It was the best of times, it was the worst of times - Fraud and Claims Ops Specialist Wells Fargo Employee Review

3.0
Mar 2, 2021
Recommend
CEO approval
Business Outlook

Pros

The job has benefits including health, dental, and vision insurance, and a 401(k) matching up to 6%. Stock options are also available. Unlimited overtime available, if you want. The insurance is paid through your paycheck with your choice of coverage. Pay is significantly higher than surrounding businesses in the area for an entry level position.

Cons

The insurance you can get doesn't cover much outside of the basics unless you go over your deductible. Mandatory overtime issued with little regard to life outside company. Policies and processes change weekly/monthly when you just got used to the most recent change. The company and ADCC department continually implement negative policies affecting workers. The programs used by the department are severely outdated with an "if it ain't broke, don't fix it" mentality. System issues are a rampant, daily problem. Feedback and suggestions given to management are largely ignored. Mental health is not taken seriously, with only a helpline number given as a Band-aid if you wish to speak with Wells Fargo approved counselors. Promotions include significantly more work with little compensation to match it.

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5.0
Feb 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Big building with everything in it

Cons

Hard to get out when your off

4.0
Dec 1, 2014
Recommend
CEO approval
Business Outlook

Pros

Benefits (but cost creeping up and coverage creeping down each year), Good Morale Both Management and Coworkers, and Honestly a Great Company.

Cons

Cross Selling is the only focus now, firing employees who are great at their job in every area that should matter but if the cross selling results are not meeting the ever ridiculous quota (which continues to rise) than you may not have a job next month. Expectation for customers to say yes to cross selling, leaving you with no real control of your job security. Stress!

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