Pros
The life insurance is good. They take less irresponsible risks when it comes to loans and credit products compared to other banks. They do seem to be interested in diversity in the workplace.
Cons
The goals are out of touch with reality. It takes an unreasonable amount of work and effort to do well in all of the categories you are evaluated on. As you work on one area, you tend to decline in another one. And the compensation you get for the work is very low relative to the amount of work you do. Even if you are a top performer they could care less about keeping you. If you leave, their attitude is "Oh well, maybe the next one will work out." You get very few company perks like you would at other banks. And it is very unstable. They change their policies every day, LITERALLY. And then you could get counted off on quality assurance scores, hurting your potential for payout, as if you were supposed to know that this and that policy changed yesterday. Punishing people for not following policies they have not been informed of is ethically wrong... period. It is a fixed game to make sure no one makes too much money by staying too long. The health insurance is terrible. Even for the higher cost options you really don't get much. The management only promotes people who are young and cute, if you know what I mean. The customers are not treated well. We are encouraged to sign up the customers for products they don't understand or need. This only harms them in the long run.