Pros
The Vision and Values concept has a great foundation. The concept of truly helping customers' succeed financially is what kept me with WF for so long. They'res also great people within Wells Fargo, hidden but they are there.
Cons
This is where it gets tricky. Sales is a important balance for any company to remain profitable. We are surrounded by sales in society. WF does give the word "sale" a bad name though. With that being said, WF's District Leaders and Area Presidents are 2-3 years behind the curve in the retail world. They believe that by pressing for numbers to satisfy reports is reflection on team members doing what is right for customers. They are great about talking about the vision and values and using it as a shield when protecting themselves. There are times where a team member is not a right fit, however, WF always has a struggle with retention. If Wells invested in WOWing their team members rather then standing behind the flawed leadership and poorly executed Vision and Values they would have retained me, that stood up for the great tellers, bankers, and service managers. We did not hit our sales goals all the time but with did the best job we could and made a lot of customers happy.