OK as a first job but not as a career - Analyst Western Union Employee Review

3.0
Feb 19, 2018
Recommend
CEO approval
Business Outlook

Pros

Benefits are very good, flexible schedule, enjoyable work environment, laid back atmosphere, easy to go with the flow, overall a great place to work (for the complacent)

Cons

-I'd say that 80% of the managers have no idea how to "people manage." -Upper management is out of touch with the 9-5 employee. -If you work in Operations just be weary. Your job could be outsourced to Vilnius at really any time. -The pay is ok for starters (0-4 years of experience), but any manager who is aggressive about career development is under paid. If one isn't a go-getter then his/her salary is probably in-line with the industry, but any go-getter who stays with WU is essentially taking a big pay cut. An analyst role with a big firm will pay one more than a senior manager role with WU. I guess what i'm trying to say is that there isn't much advancement in terms of salary to be found at WU for a serious career minded employee. The company higher ups like to say that they conduct studies to ensure their pay is in-line with the industry, but they don't understand that top talent needs to be paid MORE than the industry. To put it simply, WU is utterly incapable of keeping top talent because they pay an average wage, and what happens when you pay top talent an average wage? Just ask WU HR, they're kept mighty busy filling and refilling the same positions...

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Western Union Response
7y
Thank you for sharing your feedback about working with WU. We're glad to see you've listed benefits, scheduling, and our company culture as pros! We understand the impact that management has on employee experience, and we will continue to provide them with the resources they need to best support their teams.

Explore other reviews about Western Union

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

5.0
Apr 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Exciting time at a company in growth mode where your contributions make a big impact. Clear strategy in the digital, consumer services, and retail space and great people, teams, and leaders bringing it to life in the last year. Meaningful work and actually puts good in the world. Everything we deliver helps people and communities that faced challenges and lack of access / opportunities for generations. Not only do you get to focus on new tech but also what you deliver truly makes a difference in people’s lives. You’re not just serving ads or making rich people richer, you’re helping folks support their families, empower growth in developing nations, create a more connected world where people care for one another. Great growth opportunities and recognition from senior leaders in global forums.

Cons

Small groups negative people that are not open to change, evolution, new ideas but you will find that at any company and not just Western Union. The vast majority of people here are excited for where we are and the direction we are going.

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