Below Par on Engineering and Leadership Throughout WU Digital - Anonymous employee Western Union Employee Review

2.0
May 1, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Snacks, open office, 401k matching.

Cons

Wrong people in management. Recently lots of offshoring, stifling turnaround time on development, sync on requirements or issues, and meetings with India folks became very early in the morning or late at night. Lots of architectural dependencies on multiple systems, causing long turnaround of product launches that can bring huge value to the business. High turnover rate in staff and management. Because of this, you are constantly spending time dealing with new folks who need to be brought up to speed. Big changes with each new management that come in, without preparation ahead for the negative impacts that should be so obvious to any good leader with a brain. So either they don't care, or they are not experienced enough to foresee them. Be prepared to work with developers with no clue on how to keep the code base intact. Lots of bugs discovered during UAT phase, and often a fix breaks something else. No accountability when escalations occur, which means weak individuals stay for a long time, slowly decaying any motivation and good culture that's left out of the org. Heavy processes set in place, too many approvals required from various stakeholders before being able to start development or before a launch. The lack of trust is warranted however. So many production bugs found should've been obvious to anyone who knows the business fairly well. Again it's caused by 1) contractors offshore with below average knowledge in the business, 2) product teams are not on the same page in terms of the user experience or prioritization of features. Expect very little before a planned release, something will come up and delay launch. Diversity is lacking. Prepare to feel out of place if you are a hard working individual who wants to do the right things. You will work lots of hours doing ad hoc stuff for your manager that's not expected any place else, mostly because other people are not doing their jobs.

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Western Union Response
7y
Thank you for leaving such a detailed review. We encourage employee feedback at all levels of our organization, and we read each review we receive. We are disappointed to hear of your comments regarding diversity. As a global organization, creating diverse workplaces stands at the core of our company. We are dedicated to providing career opportunities for all who are well qualified, regardless of their gender, race, age, background, or beliefs.

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Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

5.0
Apr 23, 2026
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Pros

Exciting time at a company in growth mode where your contributions make a big impact. Clear strategy in the digital, consumer services, and retail space and great people, teams, and leaders bringing it to life in the last year. Meaningful work and actually puts good in the world. Everything we deliver helps people and communities that faced challenges and lack of access / opportunities for generations. Not only do you get to focus on new tech but also what you deliver truly makes a difference in people’s lives. You’re not just serving ads or making rich people richer, you’re helping folks support their families, empower growth in developing nations, create a more connected world where people care for one another. Great growth opportunities and recognition from senior leaders in global forums.

Cons

Small groups negative people that are not open to change, evolution, new ideas but you will find that at any company and not just Western Union. The vast majority of people here are excited for where we are and the direction we are going.

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