Western Union management needs to go back to truly servicing the customer. There are too many exec's that just talk, none mean what they say. It really isn't about the customer, lately it seems it's about telling the employees and customers one thing and doing something completely different. This company is now a glorified compliance company. It's not about increasing revenue, it's about compliance. Everything everyone does stems from compliance. When the government says jump, WU says how high? and then takes it a step further and jumps to the moon. Distancing themselves from any competitor. Then telling everyone they are the best in compliance. Western Union has the mentality they are still the number #1 money transfer company out there and sadly they aren't even top 10 anymore. There is so much competition for "moving money" out there and Western Union doesn't even realize.
