Honestly not a healthy environment - Vice President Western Union Employee Review

1.0
May 24, 2019
Recommend
CEO approval
Business Outlook

Pros

New offices. Some good benefits

Cons

I have written and then deleted reviews for WU for a few months thinking, why bother...I am not there anymore. But the company is a good company that has gone down the wrong path. The issues start at the very top with a passive board and a ceo who is checked out and isolated from his workers. He was slow (and late) to digital and his one big bet (Business Solutions) is a billion dollar bust. He gets paid more than 300 times the average employee, flies around in a private jet, spends large amounts of time out of the office and focuses on a political agenda over the business. He has surrounded himself with yes men and women and does not tolerate dissenting voices. He has a leadership team that is mostly not qualified to do anything other than sales and prop him up, a terrible HR team that schemes to distract with bogus programs (WU way) and a compliance team that is troubled. The Board needs to step up but has not to date. This place is deeply flawed and troubled. Morale is non-existent. Toxic is the word that pops up most in the non-HR prompted reviews on this site. Save this once great company!

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Western Union Response
6y
We live our company values each and every day: being purpose-driven, globally-minded, and trustworthy and respectful. This means putting the customer at the heart of EVERYTHING we do; listening to our employees with their diverse cultures, backgrounds, and perspectives; providing trust to our customers and partners; and holding ourselves, and our leaders, to the highest standards of integrity. Additionally, it is a very transformative time at WU, changing the way we work to deliver a better customer experience and drive growth for the company. With change comes a shared responsibility to continuously improve our collaboration, communication, and culture. We take our employee perspectives very seriously as we expect a lot from our teams and hope to give back as much as we get! We will share yours with our leaders in an effort to promote positive change.

Explore other reviews about Western Union

5.0
Apr 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very exciting times at Western Union with the pending acquisition of Intermex and a lot of the announcements around wallets and digital assets

Cons

The international offices seem to do a good job around cultural and office events while the US seems to lack this in some areas.

2.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

- Unlimited PTO - only 3 days required in office

Cons

- Leadership does not foster a collaborative culture. Sometimes inappropriately mean, dismissive, toxic. - 3 days in office required. Seating is not assigned, so you do not have a guaranteed desk for your items unless you come in 4 days per week for 3 consecutive months.

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