Antique clock in a digital age. No clear direction, HR terrible, outsource everything. - Analyst Western Union Employee Review

Pay: US pay is based on the "national" pay-scale even though it is well known that the Denver cost of living is well above the national average. When I inquired HR about this and provided published market pay studies to back up my question, all I got back was how great the benefits are, which in reality, the WU benefits are average at best for the Denver area. HR: HR has way too much power and gets in the way of it all. Many of my coworkers have departed in the past year due to better pay, benefits, HR blocking their growth at WU and a general feeling of actually having a voice within the organization. I thought they were wrong but as it turns out, my decision to work at WU for as long as I have was wrong. My Sr Manager, Director and SVP have all approved a pay grade and title change for me as recognition of using new to WU technology to improve processes and save the company money, but HR has been pushing back on this change for 5 months now, one excuse after the other and its to the point that the SVP scheduled a meeting with me to apologize and has admitted that he himself feels as if he has no say or voice at WU anymore. Leadership preaches good hard work is rewarded but HR has some other ideas. Leadership: Every single sentence that comes out of the CEO/CFO's mouth starts with "returning shareholder value"....I get it, we are publicly traded but employees are starting to feel that we mean nothing when it comes to shareholder value. Returning value to shareholders: Outsourcing, outsourcing and more outsourcing seems to be the only way that leadership knows how to cut operating costs and in turn, all this creates is a system and data flow nightmare for all those left at HQ to deal with. If you love a non-stop stream of IT tickets being opened for reports, daily and manual process to fix data issues, and inaccessible data being processed half-way across the globe by individuals that can barely communicate with you, WU is the place for you! WU loves layoffs as well in the name of "saving-costs"...but then we LEASE a new HQ while the old HW campus (which WU owns btw) sits barely occupied?