Overall market share is declining - Senior Strategic Sourcing Manager Western Union Employee Review

3.0
Feb 6, 2020
Recommend
CEO approval
Business Outlook

Pros

Well funded. Money transfer transactions are still very profitable.

Cons

Lagging many digital competitors in the space.

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Western Union Response
6y
Thank you for taking the time to leave a review and we love how you appreciate the importance of moving money for better! This is the purpose behind everything we do in the company. However, we are disappointed to hear that you feel this way about our shareholder value. Our organization is currently in the middle of a very transformative time, changing the way we work to improve the customer experience and drive growth for the company. We understand your concern regarding WU’s future, but we can assure you that our leaders and employees are working together to improve our collaboration, communication, and culture to help maintain the company’s stance as a market leader in cross-border and cross-currency money movement. We appreciate your feedback and will bring it up to the appropriate teams as we work to create positive change in the organization.

Explore other reviews about Western Union

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

2.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Western Union was a great place to grow if you are motivated. The company wants to do well and generally efforts are well focused.

Cons

Lots of turnover that hurts a company that does write it's how to do things down. Challenging market that takes market share consistently.

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