Catfished - Software Engineer Western Union Employee Review

2.0
Jan 7, 2021
Recommend
CEO approval
Business Outlook

Pros

Benefits and compensation are good, technologies are interesting

Cons

Each role is different, however, when interviewing, I expressed how important a separation of work and life was in determining which company I wanted to work with, going as far as saying it was my number one priority. I was assured hours were close to normal with a Monday through Friday schedule and very occasional work that may exist outside of regular hours. Upon joining the company, which took nearly two unexpected months in normal background checks and red tape where income was lost waiting, it was immediately clear that the expectations of time included major inconsistencies including overnight weekend work, meetings as early as 5 AM and as late as after 11 PM (depending on time zone), often back to back, to account for a worldwide team. Communication is BRUTAL as it is almost completely based on very noisy emails and the dreaded Skype for Business, making collaboration incredibly difficult. Expect access requests for basic functionality in your role to take up to three weeks as you sit and wonder if you actually even get to do your job. Expect incredibly vague definitions of work responsibilities and to generally feel in the dark about expectations. Overall, the job that was described in interviews and the job that truly existed were very different. It would have been quite a bit easier to cut line early upon realizing this mismatch, but the nearly two month process it takes with no income to start working makes it difficult to come to that decision, so figuring out how to make it work is necessary.

avatar
Western Union Response
5y
Thank you for sharing your feedback. We’re glad that you are enjoying our benefits, compensation, and technology. However, we’re sorry to hear about your experience with work-life balance and communication. We strive to provide a variety of tools and technology that encourage more effective communication and help foster a collaborative and inclusive org culture. Alongside this, we do our best to provide avenues for our employees to achieve work-life balance. We take all employee feedback to heart, and we will share your comments with our HR and Talent Acquisition teams to continue influencing positive change in the organization. As a current employee, we also encourage you to discuss your experience with your manager, answer our monthly WUListens survey, or reach out to us confidentially through careers@westernunion.com.

Explore other reviews about Western Union

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

5.0
Apr 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Exciting time at a company in growth mode where your contributions make a big impact. Clear strategy in the digital, consumer services, and retail space and great people, teams, and leaders bringing it to life in the last year. Meaningful work and actually puts good in the world. Everything we deliver helps people and communities that faced challenges and lack of access / opportunities for generations. Not only do you get to focus on new tech but also what you deliver truly makes a difference in people’s lives. You’re not just serving ads or making rich people richer, you’re helping folks support their families, empower growth in developing nations, create a more connected world where people care for one another. Great growth opportunities and recognition from senior leaders in global forums.

Cons

Small groups negative people that are not open to change, evolution, new ideas but you will find that at any company and not just Western Union. The vast majority of people here are excited for where we are and the direction we are going.

See reviews by: Helpful|Rating|Date|All