Empty vessels make the most noise. If you are good with the boss, you are in the game! - Anonymous employee Western Union Employee Review

2.0
Sep 29, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pretty accessible as the office is in CBD area. Have dental and medical benefits including spouse and children.

Cons

Limited career progression - unless you are good at increasing your visibility with the boss or echoing after the management. Simply just say yes to what they say! Feedback are not genuinely welcomed even though they ask you for it. Poor resource planning - in some departments, redundant roles are created whereas headcount is not given to areas which truly require it. Reason given is often headcount freeze. Resulting in an imbalance work environment. If you are working or applying to be a support staff, practically you can forget about bonus. The word BONUS is not in their dictionary. If you are in the front line like sales or dealing, at least you are compensated with commission or incentives. KPI of each department are also not aligned across the company, causing internal conflicts and lack of teamwork. Too much unnecessary paperwork/admin, customer-facing staff are bogged down. They can't spend enough time talking and serving your customers. Too high turnover of staff that we lose track of the names as there are too many new faces. Between colleagues, there is also no real rapport built.

Explore other reviews about Western Union

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

2.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Western Union was a great place to grow if you are motivated. The company wants to do well and generally efforts are well focused.

Cons

Lots of turnover that hurts a company that does write it's how to do things down. Challenging market that takes market share consistently.

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