Poor leadership and lack of innovation causing severe impact. - Manager Western Union Employee Review

1.0
Mar 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Above average salary and medical coverage.

Cons

APAC failed again in Q1. Number of hardworking and talented staff has left the organisation in the first quarter replaced by people who does not have any experience in the remittance industry. The senior management are all migrants from a specific country, always discussing and speaking in their native language in the office. Complaints have been made to HR and no action taken. Issue has been highlighted in WU listens survey but no action taken. Management has not taken any action against a leader whose leadership score is one of the lowest in the company for last 12 months. This is the key reason for the failure in APAC and contributes for the stock price to hit an all time low! Hope ethics will investigate this before more people leave the company.

Explore other reviews about Western Union

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

5.0
Apr 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Exciting time at a company in growth mode where your contributions make a big impact. Clear strategy in the digital, consumer services, and retail space and great people, teams, and leaders bringing it to life in the last year. Meaningful work and actually puts good in the world. Everything we deliver helps people and communities that faced challenges and lack of access / opportunities for generations. Not only do you get to focus on new tech but also what you deliver truly makes a difference in people’s lives. You’re not just serving ads or making rich people richer, you’re helping folks support their families, empower growth in developing nations, create a more connected world where people care for one another. Great growth opportunities and recognition from senior leaders in global forums.

Cons

Small groups negative people that are not open to change, evolution, new ideas but you will find that at any company and not just Western Union. The vast majority of people here are excited for where we are and the direction we are going.

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