A great solution for customers but an internal bureaucratic mess - Sales Western Union Employee Review

3.0
Aug 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Dedicated staff with a truly global footprint. Excellent technology platforms. A first rate client base and dedicated internal teams albeit they are all overworked.

Cons

The company placed little value in staff with deep long term understanding of the company. This was evident by layoffs both forced and voluntary of senior staff at the Director level. Shedding old skin is good but not at the expense of key business functions. Very political and extremely bureaucratic Acquired a very good company (Travelex) but didn't grow it for the good. Too much emphasis of revenue growth at the expense of customers

Explore other reviews about Western Union

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

5.0
Apr 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Exciting time at a company in growth mode where your contributions make a big impact. Clear strategy in the digital, consumer services, and retail space and great people, teams, and leaders bringing it to life in the last year. Meaningful work and actually puts good in the world. Everything we deliver helps people and communities that faced challenges and lack of access / opportunities for generations. Not only do you get to focus on new tech but also what you deliver truly makes a difference in people’s lives. You’re not just serving ads or making rich people richer, you’re helping folks support their families, empower growth in developing nations, create a more connected world where people care for one another. Great growth opportunities and recognition from senior leaders in global forums.

Cons

Small groups negative people that are not open to change, evolution, new ideas but you will find that at any company and not just Western Union. The vast majority of people here are excited for where we are and the direction we are going.

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