Some of the dumbest executive leadership - getting ready to sell the company? - Manager IT Western Union Employee Review

3.0
Jun 29, 2023
Recommend
CEO approval
Business Outlook

Pros

Great benefits (but pay is so-so) nice co-workers Hybrid office option (have to have at least 3 days in the office) unlimited time off socially conscience company

Cons

- Truly some of the dumbest executive leadership. CEO and CIO - Really nice but dumb coworkers, you won't be intellectually challenged, except to figure out WUs processes - that change regularly but are not adequately documented. - IT is mostly offshore and has an incredible churn rate, so offshore people don't know anything - lack of career growth. You get pigeon holed unless you're in the clique. - the company is rebuilding after the previous CEO and CIO/C Product Officer made a mess of things by listening to consultants and following the buzzward processes and only wanted to hear positive messages that went along with their BS. But current leadership is "rebuilding" by whacking teams with no thorough thought of how to use the experience of the people they want to let go. Yet they leave teams that everyone knows are useless. - they claim to be hiring skill developers systems folks, but are offering low pay...so empty positions, delaying work and forcing some to work ridiculous hours per week.

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Western Union Response
2y
Thank you for leaving a review and for your 9+ years of working with Western Union. It’s unfortunate to read about your frustration with previous ways of working in IT. We continuously look for ways to improve the way we work. We also focus on supporting our employees and encouraging them to provide feedback and have discussions with their leaders about a range of topics such as the Company, goals, deliverables, roadblocks, and team atmosphere. Activities such as Technology Office hours, "Ask Me Anything" sessions with leaders, "Western Union Listens" employee survey, All Hands events, and one-on-one conversations with direct leaders are just a few examples where employees can express their views and have open discussions with leaders on better ways of working. Throughout our company’s lifespan, we have continuously strived to evolve to serve our customers, and this phase of our evolution is no different. Since the announcement of our new Evolve 2025 strategy, Western Union has been undergoing a transition into adopting structures and processes that enable us to execute our strategy and serve our customers better. These improvements have been gradually rolling out across the Technology team and the rest of the organization. In the Technology team specifically, we constantly look for ways to increase productivity and efficiency to provide better solutions for our customers. We look forward to our leaders and employees evolving alongside the rest of the organization as we work to achieve our mission of becoming the world’s most accessible financial services company. - Rūta Dukštaitė, Group Leader for Human Resources

Explore other reviews about Western Union

5.0
Apr 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very exciting times at Western Union with the pending acquisition of Intermex and a lot of the announcements around wallets and digital assets

Cons

The international offices seem to do a good job around cultural and office events while the US seems to lack this in some areas.

2.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

- Unlimited PTO - only 3 days required in office

Cons

- Leadership does not foster a collaborative culture. Sometimes inappropriately mean, dismissive, toxic. - 3 days in office required. Seating is not assigned, so you do not have a guaranteed desk for your items unless you come in 4 days per week for 3 consecutive months.

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