Beautiful on the surface. - Support Worker Wolt Employee Review

Hi there, We’re really sorry for your bad experience with us. The behavior and style of working you describe is not at all what we as a company stand for and completely out of line. It really pains us to read your review, and we can only imagine what you have felt like. At Wolt, we encourage everyone to speak up about any inappropriate behavior. To make it as easy as possible for everyone, we have the anonymous Whistleblower channel that goes directly to our People team. But we are not perfect and can always do better. This said, we regularly send surveys to our people and include questions about how they are feeling, and what their workload is like; we do this with a tool called Peakon. We have focused on communicating about the channels and other ways to report inappropriate behavior, or other issues in the working environment. We’re also not about titles or formal hierarchies and are committed to intervene. We’ve taken notice of your message and are currently taking action to educate our team and improve responsiveness to such issues. Your message is received, heard and taken to heart. If you feel that you have the energy to help us improve, we kindly ask that you reach out to Maija, our People Lead in Finland, her email is maija.soininen@wolt.com. We would really appreciate the opportunity to discuss with you so we can investigate what has happened and look into what further actions we need to take. Again, we’re terribly sorry for your experience. - Henrik Pankakoski, General Manager, Wolt Finland