Enterprise Mobility reviews

The job is very difficult in the sense that you are not respected by your customers and your management is usually just a couple years out of college. There is little chance to promote even though you are told that you will be promotable quickly. The grilling process is stressful and you have to qualify by using your damage waiver sales. Selling a product that does not really exist is sometimes impossible and your promotion is directly correlated. I would work 10 to 12 hour days and then have to work a Saturday for 5 to 7 hours. Only having sunday off is exhausting for the body especially in the winter when your feet are wet from the snow or the rain and you are cold. The company does not support their employees and it quickly becomes clear that you are replaceable rather than developing you they will simply find a way to let you go or transfer you far away from home so you will want to quit.

I have been debating about sharing my experience with Enterprise since I was hired August 2015 but I felt I needed to share my experience and let others know what might lay ahead. There was no orientation. I arrived at my branch and received ZERO training. I was not even to clock in for over 3 weeks. I had to keep track of my hours and give them to the assistant manager to log them into the computer. I found out after I was able to clock myself in, the manager was cheating me out of hours. 15 minutes here and there, which I added to over 3 hours in three weeks. At that point I could not prove it as he tossed my hour log after entering them. I was then told to go out into bay and start cleaning cars. I had another service agent outside with me who didn't talk. I was given no training on chemicals, the cleaning process. Not a word. I know its cleaning cars and its not rocket science but still, a little heads up would have been nice. I eventually learned everything myself and was able to speed up. My biggest concern, morally, is the short cuts enterprise does to rental cars. I can not tell you how many times I get cars to clean that have the tire pressure monitoring warning on. Our air compressor is BROKEN. I have been told over and over that management was "going to get a new one". Its been two months and nothing. Driving on an under-inflated tire is dangerous and can lead to DEATH from crashing the car at high speeds. I have brought this up to management but my concerns are shrugged off. Enterprise takes their cars to the cheapest big chain lube shops to quickly change the oil and get them back to the office for rental. I suspect at my local lube shop, workers just reset the oil life and call it a day. I don't have any proof but just a gut feeling. I will be leaving the company soon as I can no longer morally support such a cheap company that endangers customers as well as employees. Some days the cars have expired plates, no registration papers or even proof of insurance. I tell management and get told to just park the cars. Employees normally work 10+ hour days with ZERO breaks and no lunch breaks. Don't believe me? Look up the lawsuit in California for this very issue. In Colorado, I get no breaks. My only break I get is when I shuttle a customer to a shop or drive them home. It's not right at all. This whole experience has been very enlightening to me. I will never rent a car ever again and I would never recommend my family to either. You just never know what cheap fix Enterprise or any other rental place has done to the car. It's not worth the risk.