Enterprise Mobility reviews

You are chained to your computer and desk the entire time for an 8 hour shift with 2 beaks and a lunch hour, booking reservations and or begging for the caller to reserve a vehicle! The calls come in back to back to back to back to back with no time in between the calls to even take a sip of water, cough or sneeze if you needed to! You are thrown on the calls in the middle of training and those first days on the phone can be a train wreck, and feels like all the training received was for nothing. It is ridiculous, because as soon as you end one call, which you are told to end before the caller does, or this will be counted against you, the next caller is in your ear. Once the caller is in your ear, you NEED to be inputting the information in the systems, (hence STUCK at your computer). You can't take a breather to stretch your arms, legs or even yarn! To some people, this type of back to back calling may be OK. However, in my opinion, there really should be some break in between calls, if only a 10 second break in between the calls. I also noticed that even though the calls came back to back, it didn't make the time go any quicker throughout the day for me, it was 8 long hours of back to back calls with no break in between calls, NONE! It was to a point where I looked forward to team meetings and or one on one coaching sessions with the manager, outside of my scheduled breaks and lunch hour. Even though it is a work from home position, being chained to your desk and computer with no breathing room in between the calls could make it a not so pleasant experience, (it made it unpleasant for me). If you do not mind being STUCK at your desk and STUCK on the phone, with no opportunity to take a sip of water, stretch, yarn, cough or sneeze in between calls, then this may be the work from home position for you.

No support from upper management. They tell you in training that your performance based employment will depend on an average of stats over a 3 month time frame, but then after 1 day of taking calls DURING TRAINING you are told that if your stats aren't better by the next day you will be fired. You are given no time to study the material or get to know the systems which are stuck in the 80s and highly difficult to navigate. When you call the support line for help you get penalized in metrics AND you get to get berated by rude employess who belittle you for asking for help. You have to use about 15 different systems to look up informaiton and none of them communicate to the other system. The dos program they use has a different way to do the same thing for different pages of it so you better remember how to do EVERYTHING from memory. The bonuses are literally impossible to reach. Good luck reaching a 4 minute average handle time. With the 15 different systems you have to use and the impossible amount of tedious notation and repetition it is literally impossible to reach. That's why the bonuses sound so good, they only ever have to pay them out to maybe one person a month. This was by far the worst work experience I have ever had and if I could I would tell everyone about it at every chance I get. Never renting from them ever since I know now first hand how they like to scam their customers. And never supporting their company in any way.