Your job experience is a complete shuffle. Rather than being on client projects with a start and finish, you will be assigned several customer organizations to support, and they'll be yours for the entire duration of your career with Epic (with a few exceptions). If one of them is awful to you, you're probably stuck.
There's no career advancement. There are new programs being created constantly to mask this, different ways of becoming "gurus," "experts," "masterminds," etc. but none of these are actually promotions. A TS can get a slightly better job title by becoming a Coordinator or a Team Lead, but they'll still be stuck doing the same kind of work plus extra. You'll keep getting asked to do more and more, but you won't be rewarded for working harder.
There's a lot of denial like this that goes on. HR will tell you that the turnover rate isn't bad (look around you). R&D leads will tell you that the technology isn't outdated (just look at it). Trust your eyes- Epic isn't planning on keeping or growing you. If you take this gig, you probably won't be at it more than a couple years, and the noncompete will keep you out of work unless you've kept your other skills sharp.
