Epic reviews

3.3

52% would recommend to a friend

(6,028 total reviews)
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Judith R. Faulkner

69% approve of CEO

74% positive business outlook

Epic has an employee rating of 3.3 out of 5 stars, based on 6,028 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Epic employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Apr 22, 2011

Only Accept a Job As a Last Resort

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Excellent benefits -Salary start range is average, but with good raises and bonuses, you will be making lots of money in a few years -Sabbatical is a neat perk--if you can somehow last five years -Beautifully decorated/designed campus (but that wears off when you realize that the effort is only made to show off to potential customers and employees--you will spent most of your time in drab conference rooms) -Great cafeteria. The food is subsidized and of excellent quality. This is somewhat diminished when you realize that the purpose of the cafeteria is to discourage you from leaving the campus--thus missing out on precious work time.

Cons

-In the PM role, you are worked to the bone until you can't take it anymore. Epic's staffing philosophy for Project Managers is to hire people right out of college and burn them out until either the person's quality of work goes down (in which case Epic will fire them) or the person quits. -Expect to be staffed to a customer in your first week or two of starting and then be traveling out to your customer site within a month or two. As a manager who was forced to staff my team members during their first week of employment due to massive growth, it was very difficult to see the look of fear in your team members eyes (and rightly so). -Don't think that because you "love to travel" that you will love business travel with Epic. Expect 3-4 work trips a month where you leave on a Monday and come back on a Thursday. However, as Epic's priority is how many hours you can work, and not making travel as easy and low-stress as possible, you can't fly out until late Monday afternoon and you will typically arrive at your customer site at 10pm or 11pm. Expect an early morning start during your week on site, then a late Thursday flight out (again, need to maximize your # of working hours!) that gets you home at 11pm or 12am on Thursday. Your Friday will be filled with many mandatory meetings--usually starting at 8am at the latest, so don't plan on sleeping in after your trip. -70 hour weeks are quite common. At a recent staff meeting, the CEO posted a slide that pointed out that the average PM works 57.5 hours per week...however, everyone who had been there over a year laughed at that number, as we all work more than that every week. -ZERO work/life balance. The weeks you are not traveling, you are either working from home in the evenings or staying late at the office. But don't worry, Epic cares about you by giving you a free dinner if you stay late. -Epic is growing their sales like CRAZY and the customer list is shooting through the roof. For each "module" (ex. ER software, billing software), Epic promises the customer one new PM and one experienced PM to work as a team. As you can imagine, there aren't enough experienced PMs to go around, so whereas it was common to be staffed to two customers, getting staffed to three or four is the norm now. This means that you are literally traveling every week and are expected to maintain your same level of service and quality of work, while having your workload literally doubled. -There is zero career growth at this company in the PM role if you decide that you want to stop (or reduce) business travel after several years. It is VERY difficult to transition to a non-traveling role like training or QA and there are no roles in the PM area that do not involve travel. So, your only option is to quit. -Stress levels amongst PMs is very high. Everytime I would go to the doctor (and it wasn't always the same doctor), they would ask me if I worked at Epic (they could just tell based on our age usually) and when I said yes, they would start talking to me about my mental health. I had one physician who told me that she wished that her clinic had never purchased Epic solely for how they treat their employees--due to how frequently she would see Epic staff coming to urgent care and being so frazzled. If you are prone to stress and anxiety--you have been warned.

2.0
Apr 15, 2011
Recommend
CEO approval
Business Outlook

Pros

Great pay, great benefits. They'll pay for your move to work for them. The campus is fun and interesting as far as work environments go. The hiring process had me really excited to work for the company. People who like working for Epic love it.

Cons

Long hours are expected of you, although not "officially" demanded, although I've heard of people having complaints they didn't work long enough hours (at 40), I didn't experience this. My complaint is with the "team" I was working with, which consisted of separate people working independently non stop. I have very little time out of my office, and in my office I see nobody or even get checked on to see what I was up to. I just work and see my TL once a week for around 20 minutes. He gives me assignments and asks about progress. I'm pretty social for a developer, other people might not mind this. I also feel like being an intruder in a cult. Looking as an outsider, people are obsessed with their jobs and very driven. It feels alienating to be in a company surrounded by people who fall into either that category, or the people who want to leave.

3.0
Apr 14, 2011
Recommend
CEO approval
Business Outlook

Pros

- Excellent campus - Great cafeteria - Good salary - Good job security - It is satisfying to see the features you developed (as a Software Developer) being used by customers! (I cannot say the same about Technical Services and Project Management folks)

Cons

- Dealing with demanding customers can be very difficult - Most of the company still uses VB for front-end development (increasingly C#/ASP.Net is being used). Backend is completely done in an obscure environment called 'cache' (language is called "M"). So the Developers get less and less marketable skills. - Review system is still "Closed" (i.e you do not know what your review was - All you see is some increase in your salary at the end of the year). - Sometimes the company feels like a "cult"

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