Epic reviews

3.3

52% would recommend to a friend

(6,028 total reviews)
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Judith R. Faulkner

69% approve of CEO

74% positive business outlook

Epic has an employee rating of 3.3 out of 5 stars, based on 6,028 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Epic employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

6K reviews
3.0
May 18, 2017
Recommend
CEO approval
Business Outlook

Pros

- Surrounded by intelligent and motivated people (at Epic). I'm always thoroughly impressed by the people here. - Great starting salary for just out of college - You'll also be surrounded by other young people who have just moved, giving you a great starting friend pool - Fun, liberal, small city with stuff going on all the time - Cool looking campus. Won't really impact you, to be honest. More of an art museum than anything - Good food on campus cafeteria - Good health insurance + dental - Good amount of internal tools to help you out - If you're traveling, you can take personal travel at the end of it, paying only the difference in cost - Flexible work day (*potentially a con, when regarding number of hours) - Great place to work if you want to problem solve and overcome difficult challenges - You will be given ownership of important issues very quickly - You will learn life long career skills - Casual dress everyday! (Unless you're at a customer site, of course) - It is the best EMR, let's be honest.

Cons

- If you're looking for a 45 or under hour workweek, this is probably not the place. The average hours worked in EDI is just under 10 h/day but they expect you to have "crunch" time for 3-4 months of the year, where it will be even more. - You're bound to your projects' success. There is absolutely a lot of pressure to get things done even if it's more work than the full time 45 hours. If your team can't do it, you'll be forced to shoulder more of the burden, like a bad group project. This can become a "live to work" environment. - On that note, almost everything is almost always urgent. Be ready for stressful situations, constantly. - They hire people as needed, adhering to lean business principles. I'm sure it's economically efficient, but it's draining on the people. - They will claim that "Epic likes to challenge people". I think they it's debatable how much of it is putting people in new positions they can grow in vs finding someone who might barely scrape by with a lot of stress. You'll see this a LOT on the implementation side, where people of extremely low tenure might be put on a project midway, without the knowledge/skills required to succeed. - I also think this is dishonest to the customers, as there's no way this is ensuring the best possible outcome for them either. - Last note on this - transitions are usually pretty terrible (in my experience). For a place with such a high turnover, more focus really needs to be on good transitions. - After a certain point, the skills you're learning are so Epic-centric that it's hard to imagine you'll ever use the knowledge anywhere else. - Similar note: you'll also be working with outdated technologies or programming languages, like Cache. - Not really a con, but you'll be forced to work with sometimes sub-optimal analysts on the customer side (which is typical of any vendor/customer relationship). However, they can impact your life heavily through the feedback focused culture at Epic. I wasn't personally impacted, but I saw this happen around me, especially when people prioritized the project over an individual analyst's feelings - Analysts will rarely work overtime - and why should they have to? Epic's employees will always shoulder the extra work. - A lot of internal tools exist - which is great - but these are only the source of truth maybe half the time. The other half of the time, you have to find the one person who did the exact same thing as you but in a different state 3 years ago. The amount of silo'd information is staggering. Existing documentation can also be poorly structured and outdated. - The expectation is that if the information you find is wrong, you should take initiative and update the wiki accordingly. Good luck finding the time to do that consistently. There absolutely needs to be a stricter documentation strategy. - Winters are really cold - High turnover. - There's been roughly 50% turnover of the group I started with after 2 years. Reaching approximately 75% turnover on the project I was on. - Their incentives to cut turnover down are stuff like Sabbaticals (4 week flights-paid vacation you "earn" after 5 years). Not many people reach 5 years though. - Anecdotally, the number of people I know who have stress-related problems/depression is really high. This has impacted me and I've heard this a lot from others as well. Without numbers to back it up, I will leave it just as an anecdote. - No paid maternity/paternity leave - Epic has been sued more than once on overtime wage compensation. - Ancient legacy codebase. - Flat management structure. Not necessarily a pro or con, but listing it anyway.

2.0
May 31, 2014
Recommend
CEO approval
Business Outlook

Pros

Epic has some great opportunities especially for young graduates right out of college. The pay is well above average for a first job, and they throw you right in; after a month or two of training, you get a ton of responsibility. It's quite overwhelming at first, but they push you to believe you can do more than you think you can. It takes a while to understand what you're doing, but once you do, the work can be quite rewarding. There's a lot of flexibility when you're in the office. If you somehow have enough time to finish your work and have a few hours left, you can go ahead and go to that doctor's appointment or head home early to prepare for vacation. You're not bound by the clock except for whatever meetings you have and whatever work is on your plate.

Cons

Your success here depends primarily on the luck of the draw. If you get a bad team lead, get stuck on a bad customer, or you don't get the support that you need from your customer team, your career here will be short. You'll watch your chances for advancement shrivel away as you get left behind by other that get adequate help and support, and work with a customer that doesn't drive them into the ground. You need to learn to say "no" to Epic. For recent graduates, this is very hard because you want to seem capable and take on as much as they can throw at you, because Epic will know when enough is enough, right? Wrong. They will keep piling it on; you either learn to say no or crack under the pressure. This is the hardest part about this job and the reason so many people quit so early. They are given too much to do, so they are overworked, overstressed, and spend their nights and weekends agonizing over deadlines because they don't have any other options. Epic can very easily be considered a "churn and burn" company for those in the project manager role. If you like traveling, you'll get to do it. A lot. But keep in mind that if you want to have any semblance of a work-life balance, you can forget it. The travel expectations are far too high and you'll throw out any prospects of a personal life at home because you'll spend at least 50% of your time living out of a suitcase. Your best friends will be made with your co-workers on your project team, because they're the only people you'll get to see on a regular basis. Benefits are slowly starting to be taken away, non-compete agreements are getting longer, and arbitration is becoming mandatory due to a recent high-profile lawsuit. If you don't know any better, there's still a lot here for you. But you have to be careful. Current non-compete prevents you from working for any customer, competitor, or consulting company of Epic for TWO YEARS. Since the skills you learn are best leveraged in those positions, if you decide that Epic isn't right but the field is, you're stuck changing industries for quite a while before you can jump back in. Watch out; Epic is the kind of company that will encourage you to leave of your own accord. This is so they can challenge unemployment claims and claim that turnover is low. If you don't know much about the landscape of healthcare right now, be careful. The carrot of ARRA has now become the stick, and the regulations imposed by the ACA are turning the field into more of an environment of "do this because you'll get penalized", instead of "do this for the good of the patient". The companies that cared about the latter are already using Epic. The ones that waited are now scrambling, so your chances of working on a customer with level-headed management and quality counterparts is dwindling quickly.

3.0
Jan 22, 2014
Recommend
CEO approval
Business Outlook

Pros

-High Pay -Amazing benefits -Lots of fun people -Ability to meet even more new and fun people by traveling around to different customers -Unlimited (pretty much) expense budget when traveling -Reward points (Marriot, airlines, credit card points, etc. -If you can stick it out a couple years you'll never be without a job, again, because consulting firms would love to have you! -Learn a log about being in a position of power right away. Lots of opportunity to learn real world business skills -Madison is a great place to live. It's safe, has a lot to offer as far as food/drinks, art, entertainment -Unheard of Christmas bonuses ($$) -Beautiful campus -The best of the best in terms of EMRs -Probably the best job opportunity you'll have right out of college

Cons

I waited about a year after quitting to write this review so that I could really give a good idea of what is right and wrong there without being jaded by the hatred I had for it when I left. -If you work IS and haven't logged over 100 hours in a week at some point, you're probably going to be fired soon, because they'll think you're not working hard enough -Your TL has no idea what you do so really has no basis for helping or evaluating you -Everyone who works there is in their 20s and has no idea how to give constructive feedback, which leads to people constantly being in trouble with their TLs even if they've done everything they are supposed to and their customers love them -You are constantly in pointless meetings which makes it difficult to complete the copious amounts of busy work that you have to do (like writing progress reports in a million different formats) -Not sure how much room there is for growth. They won't sell to small hospitals and pretty much every large, children's, or academic hospital already uses Epic -Needing help is very frowned upon. Very few people are willing to help you with anything -Judy (the owner) literally said in Corporate Philosophy (a class they make you take when you start) that she doesn't believe in work life balance. That's why you are given laptops to take home. She believes in work life integration because you should be constantly available to Epic/your customers no matter what time or day it is. -I injured myself at one point and was on serious pain killers and had to take a day off. My AM called me 7 times that day. Just an example of the lack of work-life-balance. -Pressure to constantly take on more projects, no matter how many hours you're logging already -Have to log what you are doing every 15min of every day -Moving into any sort of leadership position is basically a popularity contest. If you don't have anyone in your corner, you're never going anywhere. -No one cares if your flight didn't get in until 3am on Thursday. You still have to be there at 8am for meetings on Friday. -You may NOT live outside of Madison, WI My advice: be nice to your customers and any consultants that you come across while you're at Epic. They'll be more valuable to you when you start looking for consulting jobs than anyone at Epic. Honestly, I would say that if you have the opportunity to work here... TAKE IT! Just plan on getting out after a few years. Suck it up, keep your nose to the grindstone, take the abuse for just a little while, and then become a consultant and triple your pay.

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