Toxic Management and Obfuscated Feedback Culture makes Epic an Unideal Workplace Environment
Pros
Epic has very competitive pay and benefit. Our healthcare benefits stood out to me as the most valuable I have ever seen at a company. Creative building design also livens up a difficult work environment with options for single or double office space. The other TS I worked with were largely smart, kind, and generous coworkers. The food at Epic is also fantastic. If you enjoy the work, TS work at Epic can be stimulating and exciting. There is an unrealistically steep learning curve, but it is not impossible to find a good work-life balance after the first two years here (expect the first two years to be hell). From what I have seen, you either work for Epic for less than two years, or you work for over five (love it or hate it mentality).
Cons
Epic's corporate structure is very ill-defined to the company's determent. Resources are funneled to picking up new college hires, and not towards improving the lives of current employees. In my time at Epic, any time I had to interface with HR was a nightmare. Documents I requested would not be delivered and complaints / constructive feedback did not go anywhere. Communication from management is scant, and an opaque feedback culture makes it very difficult to improve when your performance is not perfect. There is very little you can do to improve your situation if you are staffed to a "problem" customer, which most new hires are. I was told directly from my TLTL that once a customer is unhappy (even if the reason is outside of the TS's control or is in-line with standard Epic business practices) there is no desire to find equity for the current TS, and that TS will be punished. Of my starting class more than half a year ago, almost half of us have left Epic, if that tells you anything. I do not doubt that the company is a good fit for some individuals (especially if you get a good customer assignment) but Epic's management structure makes it a really terrible company to work with. Every doctor or therapist I have seen in the past two years has said that Epic employees are their bread and butter, and that they have never heard of someone who left Epic on perfectly positive or neutral terms. I cannot stress enough that young college graduates should look elsewhere. If you have prior work experience and know what kind of toxicity you can put up with from management, then I would perhaps consider working here.
