This is only to Partner Success/"Associate Account Manager"/"Partnerships Coordinator" and related positions:
1. This isn’t a true account management position—it’s more like a call center. They attract candidates by posting the role under “nicer” titles like "Partnerships Coordinator" or "Associate Account Manager," but in reality, it involves cold-calling numerous people each day just to reach a few who are willing to talk. You need to have long conversations with around twelve people/decision makers daily. It’s a lot of prep, stress, and pressure for every call attempts, just to reach a few meaningful conversations. The stress of hitting these targets consistently is intense. Beyond quantity, there’s pressure to persuade partners to take certain actions, of course. It’s no surprise that turnover is high—even new hires often feel frustrated within their first few months. The job setup is unsustainable and can seriously harm mental health.
2. The culture isn’t inspiring or ambitious. Even leaders lack understanding of internal processes and the industry. When you ask questions, it’s hard to get clear answers. There’s a sense that no one really knows what they’re doing, and people seem to just “keep up appearances” until they can find a better job.
3. Since it’s a large company, you need to open a ticket for almost anything you need. Tickets are often handled inefficiently. Personally, I needed some documents from HR and was ignored at first, then they lost my request, and eventually I didn’t receive the documents in time.
4. Most customer service teams are outsourced, and communication with them isn’t straightforward. Partners often get frustrated with how customer service handled their issues, which leads to complaints directed at the “account manager.” This pulls focus away from the actual work you need to do and turns it into customer service management instead.
