The customers are ALL extremely abusive towards team members, and even worse, when the customers complain to management or corporate, NO MATTER WHAT the team member is always responsible and at fault....
FedEx has this policy of "never tell a customer NO" even if the customer request defies any and all physical possbility! So in turn that creates anger and distrust with customers, who simply come in to the centers and lash out at team members, complain to corporate, and then team members get repremanded again by management! It's a vicious cycle that seems like a neverending bombardment of abuse to the working team member....
Centers seem to be understaffed around the clock, and expectations from management only seem to grow asa the size of the team member workforce seems to be depleeting, all while the pay starts out low and only increases a few cents once a year....
If anyone is thinking of working here after reading all this, then ontop of it all, be prepared to be micro-managed and audited on a minute by minute basis. FedEx Office is HUGE on auditing a re- auditing....They change policies and procedures seemingly every few weeks, so once you learn one method of operating and seem to be capable of mastering it on on an audit report, corporate and senor management then void that standard operating procedure in place of an entirely new and different way of doing things, immediatly auditing centers, short on staff to begin with, on these new policies and wonder why most centers do poorly on these audits....and be warned, the FedEx auditers seem more eager to bring managers and team members down then they are to actually finding ways and means to make the company operate better....they seem like "Internal Affairs" police officers who seem more interested in how many managers and team members they can get written up more than actually trying to better a failing company structure....
Bottom line, if you don't like to work in an unorganized environment where every minute you feel like your job is in jeapordy and both managers and customers talk to you like you are sub-human, then this is not the place for you....I am a firm believe in anything is better than the unemployment line, however, driving a cab might be better for your mental health....
