FedEx reviews

High volume of customer service calls due to lack of support resources Sales role is no longer selling, but rather maintenance and retention. As sales professional, you are the main point of contact-for everything. From collections, invoicing questions and disputes, to non productive pickups/operational issues within FedEx, to the customer you are their tech support resource, pickup coordinator, invoicing dispute channel, package tracker due to poor resources allocated to help the sales professional. Car allowance program removed for sales, minimal home internet reimbursement. Variable compensation/bonus structure ever changing, constantly a moving target from quarter to quarter. Often times variable comp is impacted by things outside of the control of sales professional with few opportunities to correct due to adjustment approval process. The amount of internal battles fought on behalf of the customer is often times harder than bringing on new business.

The local current market planning team is breeding a very toxic culture within the organisation. In that team, there are vainglorious, attention-seeking people who do not believe in kindness. Their marketing strategies are weak, and their writing skills non-existent, which is strange because the team is also handling content. Senior management overseeing this dept ought to take note.