Fidelity Investments reviews

During the interview process, they change the wording to make it seem like it’s not a call center, but it is. We take calls back to back and follow a strict schedule. If we don’t follow the schedule, then we get yelled at by our managers. I was in a post grad rotation program and our managers basically treat us like kids. It’s pretty cringey and not professional. I felt like I was still in high school going through this program and I don’t really feel much growth. I didn’t go through college just to be stuck in a call center role, getting berated by customers on the daily. I felt like I was lied to during the interview process, because they market this opportunity in such a different way. Just tell us straight up that this is a call center and not waste anyone’s time. Majority of the roles within the company are call center positions, so there’s no way getting off the phones. The one thing I don’t understand about this company, is that the pay is so bad, but people are still so enthusiastic about their job, getting yelled at by customers and being “customer obsessed.”It gives off cultish vibes. Anyways, it takes a certain personality to really like being on the phones and following a strict schedule with a timed 30 minute lunch.