Fidelity Investments reviews

Drink that koolaid or else you won't last. This is an absolutely miserable job, manager was completely incompetent and was an absolute joke to watch her interact with other leads. Denied first time off request after 5 months of working. You're not going any where, once your're on the phones there is absolutely no movement. The internal technology is from the 1980s. I would never hold my money at this place and no one ever should. Fidelity definitely writes their own ratings because there is simply no way people give them such good feedback. The training program is actually horrible in covid conditions, if you need extra help good luck in a zoom class of 300 people. If you're a college grad and think this sounds like a good start, simply don't do it, you will have your soul sucked out of you 6 months into your career.

Ever ask yourself "How can I simultaneously destroy my career prospects and waste my expensive college degree?" Well then , Fidelity Investments in Jacksonville has the perfect job for you! First, it's a call center people...through and through. You will talk to dozens of people on the phone. Every...single...day. Eventually, that "ding!" sound of a new call coming in will haunt your dreams. Most people don't last more than a year. You can either go the sales or service route. If you go service, there is very little room for advancement. In addition, if you move into whats called a "High Net Worth" service role, you will be responsible for a HUGE range of knowledge and actions without commensurate pay. One call could have you rushing to get a complex option trade placed within minutes of market close, while a pushy day trader berates you, and the next call could be spending an hour helping a 90 year old man reset his password as you bang your head on you desk asking "I went to college for this?!" If you go sales, then get used to working long, awkward hours and having your success defined in how many more calls you can take than the next guy/gal. The coupe de grace (ATTENTION ALL RECENT COLLEGE GRADS): None of the jobs they offer in Jacksonville are real finance jobs. They're just customer service/sales jobs parading as something fancier. Even the "Financial Advisor" roles are just sales, albeit well paying. Also, call center jobs are only marketable to other customer service careers. Having a call center job on your resume will actually HARM your chances of landing a job in world of ACTUAL finance. So, before you go thinking "I'll just work here for a year or two to get something on my resume"....DON'T DO IT. None of what I just said should reflect poorly on the company itself, because Fidelity is a great company in terms of culture, mission, and values. That's undeniable. The problem is very specific to the extent of their operations in Jacksonville being call center based and that these are very stressful and career-limiting work environments. Consider yourself warned!