Fidelity Investments reviews

The call volume is ridiculous, and you spend most of your time resetting passwords, even once you are on the full-trader gate. Fidelity talks a lot about career development, but team meetings and one-on-one coaching sessions with your manager are constantly canceled due to call volume. A manager cannot develop his/her employees without ever speaking with them. Even when you are promoted you do not get a raise, you get an increase in variable comp, and that is determined by whether you hit your metrics. You can get a "promotion" without ever getting a "raise". Management is hit-or-miss. I worked for a couple of amazing, hands-on managers who were very engaged with their teams. I also worked for a few managers that appeared to do nothing other than sit around and play games on their phones all day. A lot of push-back from different departments when you try to transfer calls. Metrics are constantly changing. What is important one quarter may be meaningless the next quarter. It makes it very difficult to try to establish a routine on your calls when you don't know what measurements your bonus will be based on. This is a call center job. Don't try to kid yourself, you will be on the phones 8 hrs/day. Unless you get a position in a branch, you will be on the phones, even if you are "promoted" to another role.

Upper management does a great cheer-leading bit but the real world is quite different. Every move you make is recorded and monitored, if you make a rookie mistake they make you feel terrible, very little praise without a "but". Lot's of nitpicking criticism. You have no time to socialize because every minute is accounted for. The work itself is ok but quite a grind when you average 50 calls a day with only 2 15 min. breaks. Grueling for little pay.