Everything is driven solely by metrics that you aren't really rewarded for. Customer service is not actually the priority. They have no problem encouraging their employees to get off the phone quickly to get to the next call. You are punished if you don't take enough calls (if you work an 8 hour shift, and take less than 50 phone calls that day, that is considered not meeting your goal). Management will coach you to take more calls than breaths you take. They present all of this in a way that sounds advantageous to you, but in reality it is just another corporation out to make the most money for themselves, and risk the sanity of their employees for that.
The expectations change almost weekly. It's impossible to keep up with them.
Management will make you feel like you suck at your job before acknowledging that the things they request are unrealistic. AKA taking 8-10 calls per hour just to get a little above the bare minimum on the bonus scale.
"Coaching" is not really coaching. They aren't "helping you grow" they are basically reading from the most generic customer service model.
I am not just an individual that had a really negative experience, I still work there because I can't find anything that pays that well. But these are all very real issues with the company that most employees that I know feel as well. There are way better jobs out there. Mobility is not that easy either.
