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Fidelity Investments

Engaged Employer

Fidelity Investments reviews

4.1

79% would recommend to a friend

(18,373 total reviews)
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Abby Johnson

84% approve of CEO

78% positive business outlook

Fidelity Investments has an employee rating of 4.1 out of 5 stars, based on 18,373 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Fidelity Investments employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzen industry (3.7 stars).

Reviews by job title

18K reviews
1.0
Apr 2, 2019

Terrible

Recommend
CEO approval
Business Outlook

Pros

Health benefits and 401k are decent.

Cons

The call center environment is unbearable. You’ll be on the phones constantly with your breaks scheduled for you. You only get time off of the phones to be yelled at by your manager for stupid, minuscule details. Nothing you do will ever be good enough. The constant barrage of awful customers on the phone and negative feedback from management will wear you down. And trying to get a role off the phones? Don’t even think about it! You’re stuck with the stigma of being a call center employee. Bottom line - This place will suck the life out of you. The day I walked out was one of the best days of my life.

2.0
Mar 24, 2019

Fidelity has Lost it's Way

Recommend
CEO approval
Business Outlook

Pros

good benefits, good place to work right out of school (resume builder), opportunity to move around if you are not sure what you want to do with your career

Cons

They have bought or pushed out any decent leaders that knew how to lead, inspire and engage people. The focus now is on young, cheap talent and "mobility." Forget about climbing the company ladder, they expect you to move around in lateral jobs like you are interchangeable pieces of a puzzle. ( I am on my 4th manager in a little over a year without even changing jobs). If you have more than 10 years in the workforce, I would not waste your time here as it will be a dead end.

3.0
Sep 15, 2018

Financial Adviser at Fidelity = Churn and Burn

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you work hard and you are smart you can make an attractive income in the Financial Adviser (Consultant) role. Company benefits are fantastic. Fidelity has a very respected and recognized brand. Largest 401k provider in the US, provides amazing cross selling opportunities.

Cons

There are many. 1) Financial Advisers have 300-1000 households to support and no real help to do so. The support staff is too inexperienced to do much more than help with some admin stuff and if they are good enough to actually help clients they move into a Financial Adviser role. 2) Your experience as an adviser can be made much worse by terrible managers who micro manage and have little knowledge of what you actually do. 3) Assuming 1 and 2 above, Financial Consultant role is too much of a grind to be a career. You either spend 2-5 years there and then move into management or you burn out and leave. Advisers have 300-1000+ households and there is no meaningful compensation for retention of assets given the book sizes. ($40k year for a $200 mil managed money book? - book generates $1.5 - $2 mil annual revenue and you give the adviser $40k?) Vast majority of your comp is tied to annual sales and what you have done in the past means nothing. Therefore clients that have a plan and 100% wallet share are undesirable. Since company is so large and has so many clients they need to fill the chairs with advisers quickly. Many advisers are 20 and 30 somethings with little or no background in finance, they do the bare minimum for planning and only want to sell products and managed accounts. There is little incentive to really deliver a sound plan because that actually takes time and who has time with 1000 clients? Overall - the reality is Fidelity is good for “mass affluent” financial help but they are too big and cookie cutter to truly help people with more than $3-$5 mil. Due to size they have to reduce services to lowest common denominator to ensure consistency.

Viewing 190 - 192 of 18,373 Reviews

Glassdoor has 21,217 Fidelity Investments reviews submitted anonymously by Fidelity Investments employees. Read employee reviews and ratings on Glassdoor to decide if Fidelity Investments is right for you.