Is Foundever a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Foundever have rated their employer with 4.2 out of 5 stars in 1,406 Glassdoor reviews. This is a higher than average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Customer Service Representative CSR Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Foundever .

Does Foundever pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Foundever with 4.0 out of 5 stars based on 1,406 anonymously submitted employee reviews. This is 7.8% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Foundever.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4423) , Customer Service Representative (CSR) (1503) , Customer Service Professional (761) , Customer Service Agent (697) , Customer Service (425) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (259) , Learning Specialist (202) , Operations Manager (199) , Technical Support (179) , Call Center Representative (155) , Customer Service Associate (139)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1072 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 645 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 488 reviews)); "Environment is good and Benefits" ((in 454 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 362 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1172 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 780 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 242 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 137 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 132 reviews))

Foundever Customer Service Representative CSR reviews

4.2

84% would recommend to a friend

(1,406 total reviews)

Laurent Uberti

89% approve of CEO

79% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,406 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative (CSR) employees have rated Foundever with 4.2 out of 5 stars, based on 1,406 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

1K reviews

3.0

Mar 31, 2026

Good pay and perks, but frequent disputes

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

premium acc - good pay free meal incentives

Cons

payroll disputes clearance disputes disputes

2.0

Mar 18, 2026

Not The Best, Not The Worst

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

- Paid more than anyone else - Easy job to get into the flow of - Leaders who are willing to work with you - Site often did little events for us to keep morale up

Cons

- Getting Accommodations is the equivalent of pulling teeth - Not for those who are easily offended or sensitive - 0 Job security, which is the reason for the turnover rate - They will fire you for being absent due to chronic illness - They will fire you over smaller things as well, such as forgetting to pay for a $2 snack

Foundever Response

1mo

Thank you for sharing your experience and perspective. I’m glad to hear pay, leadership support, and team morale efforts were positive aspects of your time with Foundever. I understand workplace experiences can vary, and feedback regarding accommodations, attendance processes, and job stability is important as teams continue working to improve the employee experience. Foundever encourages associates to share concerns and feedback through the MAX annual survey and People Services so situations can be reviewed appropriately. Additional feedback can also be shared directly at peopleservices@foundever.com. Thank you again for taking the time to leave a review. Jasmin at Foundever

5.0

Mar 5, 2026

Paychex finance

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

No stress pure email healthy community

Cons

Big responsibility Upskill Slow pc

Viewing 28 - 30 of 1,406 Reviews

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Foundever Customer Service Representative CSR reviews

Company ratings over time

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Good pay and perks, but frequent disputes

Not The Best, Not The Worst

Paychex finance

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