Is Foundever a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Foundever have rated their employer with 4.0 out of 5 stars in 5,475 Glassdoor reviews. This is a higher than average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Foundever .

Does Foundever pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Foundever with 3.8 out of 5 stars based on 5,475 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Foundever.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4426) , Customer Service Representative (CSR) (1505) , Customer Service Professional (762) , Customer Service Agent (697) , Customer Service (425) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (202) , Operations Manager (199) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1066 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 663 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 466 reviews)); "Environment is good and Benefits" ((in 458 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 377 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1165 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 775 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 237 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 128 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 126 reviews))

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Foundever

Foundever Customer Service (CSR) reviews

4.0

79% would recommend to a friend

(5,475 total reviews)

Laurent Uberti

85% approve of CEO

72% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.9

Senior management

3.9

Career opportunities

3.8

Compensation and benefits

Customer Service (CSR) employees have rated Foundever with 4.0 out of 5 stars, based on 5,475 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telekommunikation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

3.0

May 30, 2026

Night differential and training, but low pay and no hazard bonus

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The night differential and the paid training.

Cons

No hazard pay during the pandemic and minimum salary.

3.0

May 27, 2026

Work from home improves work-life balance, but team changes needed

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home so better work/life balance.

Cons

Client left UK so had to interview for other teams.

3.0

May 25, 2026

Nice team, but stressful workload

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

medical insurance after 6 months. Meal card

Cons

Stressful workload, but nice team

Foundever Response

Thank you for sharing your feedback. We're pleased to know that you appreciated the medical insurance, meal card, and, most importantly, the support of your team. Building a collaborative environment is something we value. We also appreciate your comments regarding the workload. Employee feedback helps us continuously evaluate how we can improve the overall work experience while maintaining a supportive workplace. We wish you all the best in your future.

Viewing 40 - 42 of 5,475 Reviews

Jobs at Foundever

Remote Customer Service Representative

Customer Service Representative

Seasonal Customer Service - Healthcare

Customer Resolution Specialist

Customer Service Insurance Representative

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Foundever

Foundever Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Night differential and training, but low pay and no hazard bonus

Work from home improves work-life balance, but team changes needed

Nice team, but stressful workload

Jobs at Foundever

Foundever reviews FAQs

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