Is Foundever a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Foundever have rated their employer with 4.0 out of 5 stars in 5,477 Glassdoor reviews. This is a higher than average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Foundever .

Does Foundever pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Foundever with 3.8 out of 5 stars based on 5,477 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Foundever.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4427) , Customer Service Representative (CSR) (1505) , Customer Service Professional (762) , Customer Service Agent (697) , Customer Service (426) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (203) , Operations Manager (199) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1057 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 659 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 475 reviews)); "Benefits are good and fair" ((in 444 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 380 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1168 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 797 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 243 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 137 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 134 reviews))

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Foundever

Foundever Customer Service (CSR) reviews

4.0

79% would recommend to a friend

(5,477 total reviews)

Laurent Uberti

85% approve of CEO

72% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.9

Senior management

3.9

Career opportunities

3.8

Compensation and benefits

Customer Service (CSR) employees have rated Foundever with 4.0 out of 5 stars, based on 5,477 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telekommunikation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

1.0

May 1, 2026

Pay for work, but expect micromanagement and early returns

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You will get paid for your work

Cons

Heavy micromanagement, expect you to come back from breaks and lunches early

Foundever Response

1mo

Thank you for taking the time to share your feedback. I’m glad to hear reliable pay was a positive part of your experience. Foundever works to balance operational needs with support for associates, and feedback regarding scheduling expectations and management styles is valuable as teams continue improving communication and the employee experience. I will be sure this feedback is shared with the appropriate teams. Thank you again for sharing your perspective. Jasmin at Foundever

2.0

Apr 28, 2026

Disorganized

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

I had lovely coworkers and I liked my team lead.

Cons

Disorganized, was hired in January then told we were going remote in March (if I wanted a remote call center job, I would've gotten one elsewhere). Strict attendance policy. Staff "promotions" were given too soon and leaders/mentors were not actually prepared for their positions.

4.0

Apr 27, 2026

Great pay and benefits, but no pension

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

The pay ,benefits PTO 401K

Cons

no pension only 401K plan Great Match

Foundever Response

1mo

Thank you for sharing your experience and for your many years with Foundever. I’m glad to hear pay, PTO, benefits, and the 401(k) match were positive aspects of your time with the company. Feedback regarding benefits offerings is always valuable as organizations continue evaluating programs to support associates. I appreciate you taking the time to leave a review and share your perspective. Jasmin at Foundever

Viewing 64 - 66 of 5,477 Reviews

Jobs at Foundever

Customer Service Representative

Seasonal Customer Service - Healthcare

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Customer Service Representative

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Foundever

Foundever Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Pay for work, but expect micromanagement and early returns

Disorganized

Great pay and benefits, but no pension

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