Is Foundever a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Foundever have rated their employer with 4.0 out of 5 stars in 5,478 Glassdoor reviews. This is a higher than average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Foundever .

Does Foundever pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Foundever with 3.8 out of 5 stars based on 5,478 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Foundever.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4427) , Customer Service Representative (CSR) (1505) , Customer Service Professional (762) , Customer Service Agent (697) , Customer Service (426) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (203) , Operations Manager (199) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1057 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 659 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 475 reviews)); "Benefits are good and fair" ((in 444 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 380 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1168 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 797 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 243 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 137 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 134 reviews))

Foundever Customer Service (CSR) reviews

4.0

79% would recommend to a friend

(5,478 total reviews)

Laurent Uberti

85% approve of CEO

72% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,478 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Foundever with 4.0 out of 5 stars, based on 5,478 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

5K reviews

4.0

Apr 23, 2026

newly hired

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

ambiance campus inclusive greenery food

Cons

timings bad washrooms cabs too cold inside

3.0

Apr 22, 2026

Steady pay but poor growth and scheduling issues

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

steady pay Some good friends made at the company

Cons

wont pay you even if the outage is not your fault no opportunity to grow without knowing higher ups and getting recommended. Schedule accommodations is a terrible process that could take months.

Foundever Response

1mo

Thank you for sharing your experience and for your many years with Foundever. I’m glad to hear steady pay and the relationships you built with coworkers were positive parts of your time with the company. Feedback regarding scheduling processes, career growth opportunities, and operational communication is valuable as teams continue working to improve the employee experience. Foundever encourages associates to share feedback through the MAX survey and People Services so concerns and ideas can continue to be heard. I will also be sure this feedback is shared with the appropriate teams. Additional feedback can be shared directly at peopleservices@foundever.com. Jasmin at Foundever

1.0

Apr 21, 2026

Empowering work environment, but slow administrative processes

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Lets everyone do his job.

Cons

Administrative processes take a long time. They have to wait for a lot of days for that to be approved and released. They are no calibrated with the info. The sups need to work even in their free time. That's crazy!

Viewing 70 - 72 of 5,478 Reviews

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Foundever Customer Service (CSR) reviews

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newly hired

Steady pay but poor growth and scheduling issues

Empowering work environment, but slow administrative processes

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