Is Foundever a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Foundever have rated their employer with 4.2 out of 5 stars in 1,408 Glassdoor reviews. This is a higher than average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Customer Service Representative CSR Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Foundever .

Does Foundever pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Foundever with 4.0 out of 5 stars based on 1,408 anonymously submitted employee reviews. This is 7.8% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Foundever.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4426) , Customer Service Representative (CSR) (1505) , Customer Service Professional (761) , Customer Service Agent (697) , Customer Service (425) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (202) , Operations Manager (199) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1066 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 663 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 466 reviews)); "Environment is good and Benefits" ((in 458 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 377 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1165 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 775 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 237 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 128 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 126 reviews))

Foundever Customer Service Representative CSR reviews

4.2

84% would recommend to a friend

(1,408 total reviews)

Laurent Uberti

89% approve of CEO

79% positive business outlook

Ratings by demographic groups

Race / Ethnicity

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Parent or family caregiver

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Customer Service Representative (CSR) employees have rated Foundever with 4.2 out of 5 stars, based on 1,408 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

1K reviews

2.0

Feb 11, 2026

Foundever

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Friends location kind TL x X

Cons

elevator waiting time salary salary increase lack proper management

5.0

Feb 11, 2026

Career Growth!

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

• Strong training programs that help improve technical and communication skills • Good exposure to customer service and troubleshooting • Fast-paced environment that builds confidence and adaptability • Opportunity to transition into more technical roles • Helps develop problem-solving and multitasking skills

Cons

High-pressure environment, especially with performance metrics • Night shifts can affect sleep schedule and health • Workload can be stressful during peak hours • Career growth may depend on account availability and performance

4.0

Feb 4, 2026

Previous Experience

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work From Home environment for the Job

Cons

They can provide shifts anytime and change schedules inside their open availability criteria.

Foundever Response

3mo

Thank you for sharing your experience. We’re glad to hear that you value the work‑from‑home environment. We recognize that scheduling is an important consideration for many associates. Scheduling and shift assignments are aligned with business needs and client requirements. We appreciate your feedback and will share it with the appropriate teams. Kim at Foundever

Viewing 79 - 81 of 1,408 Reviews

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Foundever Customer Service Representative CSR reviews

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