Is Foundever a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Foundever have rated their employer with 4.2 out of 5 stars in 1,408 Glassdoor reviews. This is a higher than average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Customer Service Representative CSR Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Foundever .

Does Foundever pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Foundever with 4.0 out of 5 stars based on 1,408 anonymously submitted employee reviews. This is 7.8% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Foundever.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4426) , Customer Service Representative (CSR) (1505) , Customer Service Professional (761) , Customer Service Agent (697) , Customer Service (425) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (202) , Operations Manager (199) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1055 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 652 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 477 reviews)); "Benefits are good and fair" ((in 468 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 355 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1155 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 779 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 240 reviews)); "No bonuses and no salary increase" ((in 145 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 129 reviews))

Foundever Customer Service Representative CSR reviews

4.2

84% would recommend to a friend

(1,408 total reviews)

Laurent Uberti

89% approve of CEO

79% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,408 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative (CSR) employees have rated Foundever with 4.2 out of 5 stars, based on 1,408 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an excellent working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telekommunikation industry (3.6 stars).

Reviews by job title

1K reviews

3.0

May 3, 2021

Fair

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home is a plus

Cons

Micromanage is really bad at sitel

1.0

May 1, 2021

Not Worth The Abuse & Being Used

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Absolutely none, I legit cannot think of any because of how terrible and toxic the environment was.

Cons

Everything from the way they lie and scheme to get you on board, to then the extensive training that is terribly organized. And then my favorite part, putting you on the floor to finally work, claiming you'll have help, but never providing it AT ALL. No matter how many times you ask! Also if you LOVE dealing with racists bigots, sign up for the USAA team so you can have old white men harass you daily!

2.0

Apr 28, 2021

Account is Good but Management is bad

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Mid shift schedule Easy account Good salary

Cons

Shifting schedule and management force ot at times

Viewing 1354 - 1356 of 1,408 Reviews

Jobs at Foundever

Customer Service Representative

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Foundever

Foundever Customer Service Representative CSR reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Fair

Not Worth The Abuse & Being Used

Account is Good but Management is bad

Jobs at Foundever

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